bk9922 Privacy Policy — How We Handle Your Data

bk9922 collects personal information from you at different points during your relationship with the platform. The categories below describe what we collect, when we collect it, and why it is necessary.

Information You Provide Directly

When you register a bk9922 account, you provide us with:

• Identity information: Your full legal name, date of birth, and national identity card (NID) number or passport number, used to verify that you are aged 18 or above and to confirm your identity in line with our anti-money laundering obligations.
• Contact information: Your mobile phone number (used as your primary account identifier and for two-factor authentication) and, where provided, an email address for account communications.
• Payment information: The mobile number or account identifier associated with your bKash, Nagad, Rocket, or Upay account; or the last four digits and expiry date of your Visa or Mastercard. bk9922 does not store full card numbers or mobile financial service PINs.
• Verification documents: Photographs of government-issued identity documents and selfie images submitted for KYC (Know Your Customer) verification, where requested.

Information Collected Automatically

When you use the bk9922 platform — whether through a web browser or a mobile device — we automatically collect certain technical and behavioural data, including:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device language settings.
• Usage data: Pages visited, games launched, bets placed, session duration, click paths, and feature interactions. This data is used to improve platform performance, detect unusual activity, and personalise your experience.
• Location data: Approximate geographic location derived from your IP address, used to apply jurisdiction-based access controls and to detect VPN or proxy usage where prohibited under our Terms & Conditions.
• Session identifiers: Cookies and similar tracking technologies that maintain your logged-in state, remember preferences, and support platform analytics. See the Cookies section below for full details.

Information from Third Parties

In limited circumstances, bk9922 may receive information about you from third parties, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm transaction status and account ownership details.
• Identity verification service providers who assist in validating the authenticity of documents submitted during KYC checks.
• Fraud prevention and anti-money laundering screening services that cross-reference your details against watchlists and sanction databases.

bk9922 processes your personal data only for specific, documented purposes. The table below maps each processing purpose to the category of data used and the legal basis that justifies the processing.

Automated Decision-Making

bk9922 uses automated systems to detect unusual betting patterns, flag potentially fraudulent transactions, and apply responsible gaming interventions (such as temporary account pauses). Where an automated decision has a significant effect on your account — for example, a deposit restriction or account suspension triggered automatically — you have the right to request human review of that decision. Contact the support team via live chat to exercise this right.

Marketing Communications

bk9922 will send promotional messages — including bonus offers, seasonal promotions (such as Eid and Pohela Boishakh specials), and BPL/IPL season alerts — only to players who have explicitly opted in to receive them. You may withdraw your consent to marketing communications at any time by contacting support or adjusting your account notification preferences. Withdrawal of marketing consent does not affect your ability to use the platform.

bk9922 does not sell your personal data to any third party. We share data only in the specific, limited circumstances described below, and only to the extent necessary for each purpose.

Service Providers and Data Processors

bk9922 engages a small number of trusted third-party service providers who process personal data on our behalf and strictly under our instructions. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive transaction data necessary to process your deposits and withdrawals. Each provider operates under its own privacy policy and applicable financial regulations.
• Identity verification providers: Third-party KYC services that assist in verifying the authenticity of identity documents. These providers process document images and identity data solely for verification purposes and are contractually prohibited from using the data for any other purpose.
• Game providers: Studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised session data necessary to deliver their games. These providers do not receive your full personal profile.
• Analytics and platform infrastructure providers: Cloud hosting and performance analytics services that process usage and device data to maintain and improve the bk9922 platform.

Legal and Regulatory Disclosure

bk9922 may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law. This includes disclosures required under anti-money laundering regulations, fraud investigation requests from financial institutions, and court orders. bk9922 will notify you of any such disclosure unless prohibited from doing so by law or court order.

Business Transfers

In the event that bk9922 undergoes a merger, acquisition, or transfer of substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy terms applicable under the new entity before the transfer takes effect.

bk9922 uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse how the platform is used. By continuing to use bk9922 after being informed of this policy, you consent to our use of cookies as described below.

Types of Cookies We Use

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during a visit and security tokens that protect against cross-site request forgery (CSRF). Essential cookies cannot be disabled without breaking core platform functionality.
• Preference cookies: Store your language settings, display preferences, and notification choices so that these do not need to be re-entered on each visit.
• Analytics cookies: Collect anonymised data about how you navigate the bk9922 platform — which pages you visit, how long you spend on each section, and which features you use most. This data is used solely to improve the platform experience and is not linked to your personal identity in analytics reports.
• Security and fraud prevention cookies: Assist in identifying unusual activity, detecting multiple-account attempts, and flagging suspicious login patterns. These cookies form part of bk9922's fraud detection infrastructure.

Cookie Duration

Session cookies are deleted automatically when you close your browser. Persistent preference and analytics cookies are retained for a maximum of 12 months from the date they are set, after which they expire automatically. You may delete cookies at any time through your browser settings; however, deleting essential cookies will require you to log in again and may affect platform functionality.

Third-Party Cookies

Some bk9922 game providers may set their own cookies within their game frames in order to maintain game state and deliver performance data back to the provider. bk9922 does not control the cookies set by third-party game providers. Please refer to the privacy policies of Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for details of their individual cookie practices.

bk9922 takes the security of your personal data seriously and implements a layered set of technical and organisational safeguards to protect it against unauthorised access, accidental loss, alteration, or disclosure.

Technical Safeguards

• SSL/TLS encryption: All data in transit between your device and bk9922's servers is encrypted using SSL 256-bit encryption. This applies to login sessions, payment transactions, account communications, and API calls to game providers.
• Encrypted storage: Sensitive data fields — including identity document records and payment references — are encrypted at rest using industry-standard symmetric encryption.
• Access controls: bk9922 staff access to personal data is governed by role-based access controls. Only personnel with a documented operational need are granted access to player data, and all access is logged and auditable.
• Two-factor authentication: All bk9922 player accounts support SMS-based two-factor authentication. Staff accounts with access to player data require mandatory two-factor authentication.
• Intrusion detection: bk9922's infrastructure is monitored 24/7 by automated intrusion detection systems. Any anomalous access patterns trigger immediate alerts and investigation.

Data Storage Location

bk9922 player data is stored on secured servers. Data associated with Bangladeshi players — including identity records, transaction histories, and account details — is handled in compliance with the data security standards applicable to the platform's operational jurisdiction.

Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bk9922 will notify affected individuals without undue delay — and in any event within 72 hours of becoming aware of the breach — via the contact details registered to their account. The notification will describe the nature of the breach, the categories of data affected, the likely consequences, and the steps bk9922 is taking to address it.

As a bk9922 player, you hold a number of rights in relation to the personal data we hold about you. bk9922 is committed to facilitating the exercise of these rights promptly and without unnecessary barriers.

Right of Access

You may request a copy of all personal data bk9922 holds about you. Requests are fulfilled within 30 calendar days and provided free of charge for the first request in any 12-month period. Subsequent requests within the same 12-month period may incur a reasonable administrative fee, which will be communicated to you before the request is processed.

Right to Rectification

If any personal data bk9922 holds about you is inaccurate or incomplete, you have the right to request correction. For account details such as your registered mobile number or email address, corrections can be made directly through account settings or by contacting support. Corrections to identity or date-of-birth records require submission of supporting documentation.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (for consent-based processing), or where the data has been processed unlawfully. Please note that bk9922 is required by applicable law to retain certain records — including transaction histories and identity verification records — for a minimum period after account closure. Where erasure of specific data is not possible due to a legal retention obligation, bk9922 will inform you of the applicable retention period.

Right to Restriction of Processing

You may request that bk9922 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or while an objection to processing is being assessed. During a restriction period, bk9922 may store your data but will not actively process it for purposes other than storage.

Right to Object

You have the right to object to processing of your personal data that is carried out on the basis of bk9922's legitimate interests — including profiling for fraud detection and behavioural analytics. bk9922 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

How to Exercise Your Rights

To exercise any of the rights described above, contact the bk9922 data privacy team by emailing [email protected] (displayed as plain text — not a clickable link). Please include your registered mobile number, a description of the right you wish to exercise, and — where applicable — the specific data or processing activity your request relates to. bk9922 will acknowledge your request within 48 hours and provide a substantive response within 30 calendar days.

bk9922 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods below reflect bk9922's standard practice; individual circumstances may require longer retention where an active investigation, dispute, or legal proceeding is ongoing.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied rather than deletion, the resulting data cannot be re-linked to any individual and is no longer considered personal data under applicable privacy law.

bk9922 is committed to handling privacy-related queries and complaints transparently and efficiently. If you have a question about this Privacy Policy, wish to exercise a data subject right, or believe that bk9922 has not handled your personal data in accordance with this policy, please contact us using the details below.

Privacy Contact Details

All privacy-related enquiries should be directed to the bk9922 support team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly on the bk9922 platform, 24 hours a day, 7 days a week
• WhatsApp: +880 1700 000000 (plain text — not a clickable link)
• Response time: Within 48 hours for email; under 60 seconds via live chat

Complaints Process

If you are not satisfied with bk9922's response to a privacy enquiry or data subject rights request, you may escalate your complaint in writing to the bk9922 compliance team at the email address above, marking your message as a formal privacy complaint. bk9922 will acknowledge formal complaints within 48 hours and provide a written decision within 21 calendar days of receipt.

Policy Updates

bk9922 reviews this Privacy Policy at least once per calendar year and following any significant change to our data processing practices, applicable law, or platform functionality. Where a material update is made, bk9922 will display a prominent notification on the platform for a minimum of 14 days after the revised policy comes into effect. The date at the top of this page always reflects the most recent review.